Return Policy
Return & Refund Policy
My Clean Zen – Eco-Friendly Cleaning Products
At My Clean Zen, we stand behind the quality of our plant-based, non-toxic cleaning products. Your satisfaction is important to us, and we aim to make returns simple and transparent.
30-Day Satisfaction Guarantee
If you are not completely satisfied with your purchase from MyCleanZen.com, you may request a return within 30 days of delivery.
We accept returns on:
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Unopened products
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Lightly used products (at our discretion)
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Damaged or defective items
This includes our coffee machine cleaner & descaler, orange cleaner, and other eco-friendly household cleaning products.
How to Start a Return
To initiate a return:
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Email us at mycleanzen@gmail.com
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Include your order number and reason for return
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Attach photos if the item is damaged or defective
Our team will respond within 1–2 business days with return instructions.
Refund Process
Once your return is received and inspected:
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Approved refunds are issued to your original payment method
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Refunds typically process within 5–10 business days, depending on your bank
Shipping costs are non-refundable unless the return is due to:
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A damaged product
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An incorrect item sent
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A product defect
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at:
We will:
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Replace the product at no cost to you
or -
Issue a full refund
Customer satisfaction is important to us, especially when delivering high-quality, environmentally friendly cleaning solutions.
Non-Returnable Items
For safety and hygiene reasons, we may not accept returns on:
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Products that are significantly used
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Items returned beyond the 30-day window
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Final sale items (if applicable)
Exchanges
At this time, we do not offer direct exchanges. If you would like a different product, please return your item and place a new order.
Our Commitment to You
My Clean Zen creates eco-conscious, plant-based cleaning products designed to be effective without harsh chemicals. We want you to feel confident trying our coffee machine descaler and other natural cleaning solutions risk-free.
If you have any questions, please contact us at: